Frequently Asked Questions (FAQ)

Shipping Information

1. Where do you ship?

We currently ship within the United States only.
We do not ship to P.O. boxes, military bases, or diplomatic locations.

2. Do you offer free shipping?

Yes. We offer free shipping on all orders within the United States. There are no hidden fees.

3. How long does order processing take?

Orders are processed within 1–2 business days (Monday to Friday).
Orders placed on weekends are processed the next business day.
The daily order cut-off time is 17:00 CST.

4. How long does delivery take?

Estimated transit time is 4–7 business days.
Total delivery time is approximately 5–9 business days.

Please note that delivery times may vary due to weather conditions, peak seasons (Christmas, Easter, etc.), or transportation delays.

5. Which courier services do you use?

We typically ship via USPS, DHL, and FedEx. Other reliable couriers may be used when necessary.

6. Will I receive tracking information?

Yes. After purchase, you will receive an email with your tracking number and courier details.
You can also track your order through our website tracking portal.

7. What if an item is missing from my package?

Please contact us within 7 days of delivery at support@refreshcraft.com.
We will investigate within 3 business days and, if confirmed, ship a replacement or issue a refund within 5 business days.

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Returns & Refunds

8. What is your return policy?

Customers in the United States may return products within 30 days of delivery without providing a reason.

9. How do I start a return?

Email us at support@refreshcraft.com with your order number and reason for return.
If approved, we will provide return instructions and, if applicable, a prepaid return label.

10. Are returns free?

• Defective, damaged, or incorrect items: Free return shipping.

• Change of mind: Customer is responsible for return shipping costs.

11. What condition must returned items be in?

Items must be:

• Unused and undamaged

• In original packaging

• With all tags and labels intact

12. What if I receive a damaged or incorrect item?

• Damaged items must be reported within 48 hours with photos.

• Incorrect items will be replaced at no additional cost.

• We cover return shipping for defective or incorrect items.

13. How long do refunds take?

Once your return is received and inspected (within 7 business days),
approved refunds are processed to your original payment method within 5 business days.

14. Are there items that cannot be returned?

Yes, the following items are non-returnable:

• Custom or personalized products

• Hygiene-related items (unless unopened and unused)

15. Where should I send approved returns?

6586 W Atlantic Ave, Unit 2116
Delray Beach, FL 33446
USA

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Billing & Payments

16. What currency do you use?

All prices and payments are processed in United States Dollars (USD).

17. What payment methods do you accept?

We accept payments through Shopify’s secure checkout:

Credit & Debit Cards:
Visa, Mastercard, American Express, Discover

Digital Wallets:
PayPal, Shop Pay, Google Pay

Available payment methods may vary based on location and eligibility.

18. When will I be charged?

You are charged immediately after placing your order and completing checkout.

19. Will I receive an order confirmation?

Yes. Once payment is successful, you will receive an order confirmation email.
If not, please contact support@refreshcraft.com.

20. Do you charge sales tax?

Applicable sales tax will be calculated at checkout if required by law. The final total will be shown before purchase.

21. Can I cancel my order?

Orders can be cancelled before shipment.
If already shipped, you may return the order following our return policy.

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Contact Information

Email: support@refreshcraft.com
Phone: (305) 404-5247
Address: 6586 W Atlantic Ave, Unit 2116, Delray Beach, FL 33446, USA

Why Shop With RefreshCraft

Choosing outdoor living equipment online is a big decision — and at RefreshCraft, we believe trust should be earned through clarity, transparency, and reliable service. From product selection to delivery support, our goal is to provide a straightforward and dependable shopping experience.

1. Secure, Worry-Free Checkout

All transactions are protected with encrypted payment processing and industry-standard security measures. Your personal and payment information is handled with care from checkout through order confirmation.

2. Real Customer Support

If you need assistance, you can reach our U.S.-based support team by phone or email during business hours. Whether you have questions before ordering or need help after delivery, we aim to provide clear communication and responsive support.

3. Carefully Selected Products

RefreshCraft operates as an independent retailer focused on premium outdoor living products. Each item is chosen for durability, performance, and practical everyday use — with detailed product information so you know exactly what you’re purchasing.

4. Competitive Pricing & Price Match Protection

We monitor market pricing across authorized retailers to help ensure fair and competitive offers. If you find the same product from an authorized seller at a lower advertised price, our team will review eligible price-match requests.

5. Free Shipping Within the Lower 48 States

Most orders ship free within the contiguous United States. Shipping timelines and delivery expectations are clearly outlined on each product page and in our shipping policy.

6. Insured Shipping & Straightforward Returns

Shipments are insured during transit for added peace of mind. If an item arrives damaged or doesn’t meet expectations, our return policy explains eligibility, timelines, and the steps to request assistance.

Shop With Confidence

RefreshCraft is operated by TrapBands LLC, a U.S.-registered company focused on curated outdoor living solutions. Our goal is simple: provide clear information, dependable service, and products designed to enhance outdoor spaces.